Support

How do I add my movie or theater?

Search for the movie by title and How Much Longer? looks it up in our current US in-theaters catalog, returning the title, runtime, poster, and reported budget where available. If nothing matches, you can add the title and total runtime manually. For theaters, you can search nearby, search by ZIP code, or type the name yourself.

Is the ticket time the same as the start time?

No. The time printed on your ticket is the anchor for an estimate — pre-show and previews usually run before the feature. The app cannot detect the feature starting on its own, so you tell it: when the movie actually begins, tap Movie started now and the rest of the timeline re-anchors to that moment. If the trailers are still running, tap Still in previews.

Do I need an account?

A verified account is required to finish setup and track a showing. You can sign in with Apple, or create an email-and-password account and confirm the email address. Your saved library and favorites stay on this device and remain readable after sign-out.

What is the free tracked showing?

Every verified account includes one free in-app tracked movie per UTC calendar month. The allowance follows the account and resets at the start of the next UTC month. More tracked movies in that month require Plus. Free tracking stays in the app and does not start a Live Activity.

How do subscriptions and restoring work?

Plus is offered at $2.99/month or $19.99/year in the US, with Apple showing the price that applies to you before you buy. Eligible customers may see one calendar month free on the yearly plan when Apple confirms that exact offer and their eligibility. The monthly plan has no introductory trial. If you have already subscribed and the app is not showing it, Restore Purchases re-checks the subscription. Manage or cancel it in your Apple account settings.

How do email confirmation and password recovery work?

If you create an account with email, the app asks you to confirm the address before you can sign in. The confirmation link opens the app and finishes that for you. If the email never arrives, use Resend in the app or try a different address. Forgot Password sends the same neutral instructions whether or not the address has an account, and the recovery link it emails you opens the app so you can choose a new password. We do not promise when a confirmation or recovery email arrives.

I'm not getting reminders.

Reminders are opt-in. If you declined the notification prompt, iOS will not ask again — turn notifications on in Settings › Notifications for How Much Longer?, then set the reminder again in the app. Reminders are timed against an estimate and delivered by iOS, so treat one as a nudge rather than a guarantee.

The Lock Screen isn't updating.

Live Activity and Lock Screen tracking are Plus features. The estimated finish countdown continues locally even without a push — your device advances it from the last known schedule. Pushes update the phase labels (previews, movie, credits) when a connection is available and iOS delivers them; if a push is delayed, the timeline still shows a clearly estimated time based on the last saved schedule. You do not normally need to open the app to keep the countdown moving. A free or lapsed account tracks only inside the app.

Why isn't a movie counted in my stats?

Saved showings count automatically once their estimated timeline has ended. There is no separate watched checkmark. Delete a showing you missed to remove it from your stats. Durations are estimates, not measured watch time. Stats charts include line and bar views for activity over time, breakdowns by weekday, genres, and theaters — all calculated on your device from the completed showings you have kept.

Saving failed and I don't want a duplicate.

Your plan stays on screen if saving fails. Choose Try Again to retry it without re-entering the details.

How do I delete my account?

Open Settings › Account in the app and choose Delete Account. It deletes your account data and the subscription status associated with it. If you signed in with Apple, deletion also revokes the Apple sign-in credentials we hold, and it may ask you to authorize with Apple again to finish that step — accounts created with email alone do not ask for Apple. Steps can show as pending or retrying, and signing out on its own is not a deletion. It does not cancel an Apple subscription — cancel that in your Apple account settings. Your movie history and favorite theaters are kept on your iPhone, and you remove saved showings yourself.